Returns & Exchanges
We want you to be completely satisfied with your purchase from Mattel Store, which is why we offer a 30-day return policy for most items in their original, unopened packaging. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution for returns and exchanges.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original product packaging and include all manuals and accessories to ensure a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, ensuring any old shipping labels are covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; once we receive and inspect the items, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing